![]() The company offers 24/7 phone assistance, in case you need help along the way. Night Owl equipment is meant to be DIY installed. However, some users have complained that the night vision range isn’t high enough and that the cameras don’t have much longevity, breaking or stopping working long before expected. Night Owl cameras have good picture quality and desirable features such as night vision and two-way talk. But customer complaints about problems with app functionality and longevity of the system are big downers. Night Owl provides decent quality equipment for customers who want to install and monitor their own security system and who don’t want to pay monthly fees for video storage. However, a wired system usually has a more reliable connection. A wireless system tends to be easier to set up, since there are no wires to connect to the unit. DVR stands for digital video recorder a DVR connects through wires to analog (wired) cameras. NVR stands for network video recorder an NVR connects wirelessly to an IP (internet protocol) camera or cameras. If you’re not familiar with the terms, it can be a bit confusing, so let’s break them down. NVRs and DVRs are used to connect a system of video cameras, record the footage and allow you to play it back. One of the biggest considerations in choosing a Night Owl Security camera system is whether or not you prefer an NVR or DVR. However, note that it’s just a camera system and doesn’t offer door and window sensors or the option to have professional monitoring like more traditional security systems do. Customers find that they are generally able to select the right camera equipment for their needs and wants. Since Night Owl carries a ton of different types of cameras, it’s known for its flexibility. The company creates good quality security cameras that are designed to be self-monitored. Night Owl is fairly new on the security scene, but it has grown quickly in recent years. Click the “ help” button at the bottom right of the page.If you’re looking for a reasonably priced DIY security camera system, you might consider Night Owl Security.Once you have updated your firmware, follow these three easy steps every time you contact Technical Support: Once on the support page for your series / model you will find the most recent firmware and upgrade instructions. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware. Visit the How To Videos page or the Night Owl Protect Helpful Videos Pageīefore clicking the chat button, please make sure you have updated the firmware on your device. Instructional videos for our most popular products. If you still need help, please click the chat button at the bottom right of the page. However, you can easily reset your App or DVR / NVR password yourself. Enter your series / model number into the search bar for help articles and how-to videos for your specific device.įor your privacy and security, our Technical Support team cannot provide you with a new password.Find your series / model number on your device support sticker.Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. Everything you need is right here with self help tools. ![]()
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